For inquiries about authentication emails
If you are unable to receive e-mails
If you are unable to receive e-mails, the following are possible causes.
- Incorrect email address
- It is in your spam folder
- Your email is being rejected due to your inbox settings
- Your inbox is full
Contacting us on LINE
We have noticed an increase in the number of cases where our reply emails are not being received when you contact us by email.
You can contact us via LINE as well as email.
Please read the QR code below or tap the link to open LINE.
Please register as a friend of the GLOBAL SAFETY account that appears and send us the details of your symptoms (email address, model, carrier, what you tried, etc.).
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LINE chat service hours
Weekdays (our business days): 9:00 - 18:00 JST
Contacting us by e-mail
When contacting us, please use an email address such as Gmail. Please contact us at [firstname.lastname@example.org]. This email address may also be rejected depending on your settings.
We usually try to reply to inquiries within two business days. If you do not receive a reply within a few days, there is a possibility that the e-mail address you entered is incorrect, or that it has been automatically stored or deleted as "spam" by your mail server. Please check the above and contact us again.